Employee Announcements - Flipside Cafe '25
Employee Communication Hub 2025
ITS GOTTA BE MAY
Please make sure you are on time and ready to go!
- Everyone needs to keep a positive upbeat attitude. Vibes are
contagious. This is the most important thing today!! We cannot get in our
feelings today. If you feel it creeping in, take a moment, breathe and stop. It’s
gonna be JUST FINE!! ๐
- Its going to be a busy day but we are a great team and were
going to kill it.
- Please stay on top of your running sidework.
- If a table is not ordering bar drinks or you think they are only having one with breakfast, please print their check when you ring in the order and place it in a book in your apron. Once their food is at the table, when you visit to check on everything, drop their check on the table and let them know that it is there for THEIR convenience and that you’d be happy to take care of it when they’re ready. Do not convey a sense of rushing the guest, make sure they know to take their time and enjoy the meal. This small step will help tremendously with table turns. Keeping reservations running smoothly.
MAY HAPPENINGS AROUND TOWN
Fort Mill School District High School Graduation
Fri May 23 2025 8:00AM – 9:00PM
Connor!! Liv!! & Georgia!!
MENU SPOTLIGHT
I was really hoping to have a brand new menu item from a spring menu to feature here this month.
Hopefully we will be rolling that out in the next few and can get something new to feature for our guests. In the meantime, I encourage everyone to try a menu item you may not have had before, think about how you can use the flavors you taste to describe it and sell it to your guests.
NEW Seasonal Sangria
Fresh, local strawberries, pineapples, blueberries, and citrus blended with
Portlandia Pinot Noir and applejack brandy topped with fresh fruit and soda water
A Burst of Freshness.
Experience the delightful harmony of fresh, local strawberries, pineapples,
blueberries, and citrus, artfully blended
with a bold Pinot Noir and applejack brandy.
Garnished with fresh fruit and a hint of effervescence,
it's the perfect way to savor the season.
NEW Coke Zero can option!
Please inform your guests looking for 0 cal 0 sugar beverage options
Service Spotlight
A quick but important reminder:
Meticulous attention to detail in all server running and closing sidework duties is critical for efficient service. Overlooking seemingly small tasks creates bottlenecks and impacts guest experience.
Complete all sidework thoroughly and precisely. This ensures smooth operations and allows everyone to perform effectively.
Your diligence in the details reflects your professionalism and commitment to The Flipside Cafรฉ.
Let's maintain our high standards through both excellent service and efficient practices.
You are what you repeatedly do.
Pay attention to your habits."
- Please do not use the back door as a shortcut to the kitchen or cafรฉ dining room. We need all hands on deck and not in the back alley please. It is both a service and security issue!!
- Booth crumbs - please wipe crumbs along the seats with each cleaning. Make sure there is no leftover food or other objects in the booth cracks before you seat the next guest.
- Always bring a NEW clean Flipside Glass when refilling cokes, sprite, etc. Do not use to go cups as a pitcher to refill with.- Once the refill glass is delivered to the table, REMOVE the empty glass, being mindful if they are using a straw.
We are also doing some upgrades to the cafe side beverage station layout in the next few weeks to streamline the process and avoid the shuffle behind the pantry line. - Beverage Requirement- As you all have now seen, in order for you to cash out your tables, you have to have any Beverage rung in for each guest. This will help remind us to ring in those lattes, coffees, juices etc on busy shifts when we might forget the drink.
- Shift Swaps must be done through Sling and have manager's approval.
- 86'd items are to be done by the MOD ONLY. If we are out of something, let a manager know before saying "We're out"
- ANY Free Drinks, Apps, Desserts, Mocktails etc. are to be decided by the MOD ONLY. If you have a guest you feel like needs an unexpected "freebie" for a guest recovery, let the manager know and they will make that decision.
- A MOD is the ONLY person in the building that will decide if a guest already dining at a table, is asked to move tables for ANY reason. Never ask a guest to move to a different table.
- We have Event cards (Birthday, Anniversary etc). at the host stand to give out to tables celebrating with us. The cards should be pre-signed, and if we run low HOSTS, please let the MOD know to print more. Once they are printed, everyone should make it a habit of checking in at the host stand from time to time and sign all of them.
Every guest celebrating events with us is expected to receive one of our event cards.
There will be more details of this transition very soon but I wanted to share the news with you all. The transition over to Salmeri's won't be for a few more weeks while we work out the move and shifting of roles within our company. I am truly grateful for all of you guys!! I am not, NOT going far and will see every one of you regularly :)
- Nations Ford High School - Saturday, April 5, 2025
- Fort Mill High School - Saturday, April 12, 2025
- Clover High School - Friday, April 18, 2025
- York Preparatory Academy - Saturday, April 27, 2025

ROCK HILL WILL HOLD THEIR ANNUAL SPRING FESTIVAL COME-SEE-ME!
APRIL 3-12, 2025.
There are scheduled events both weekends and guests from all over the state plan to attend. We MAY see some more business than usual those weekends.
This is a free festival that might bring lots of traffic our way that weekend.
pico. guac. chipotle ranch.
The American Mule: Crafted with American Spirit. Sipped in Defiance.
VARIETAL COMPOSITION
Tasting Notes
On the nose:
On the palate:
fresh berries with spice and a hint of soft caramel on the finish. It goes great with everything from meats, to pasta, to mild cheeses. Think Steaks, Burgers, Ribs, Short ribs etc.
Service Spotlight
A quick but important reminder: Meticulous attention to detail in all server running and closing sidework duties is critical for efficient service. Overlooking seemingly small tasks creates bottlenecks and impacts guest experience.
Complete all sidework thoroughly and precisely. This ensures smooth operations and allows everyone to perform effectively.
Your diligence in the details reflects your professionalism and commitment to The Flipside Cafรฉ.
Let's maintain our high standards through both excellent service and efficient practices.
- !!NEW FLOORS!! - Cafรฉ side was completed Monday night, bar side will be done next Monday afternoon, April 7th. The flooring looks great so lets please keep it that way, spot sweeping through the shifts and a thorough cleaning at close.
- Booth crumbs - please wipe crumbs along the seats with each cleaning. Make sure there are no leftover food or other objects in the book cracks before you seat the next guest.
- Always bring a NEW clean Flipside Glass when refilling cokes, sprite, etc. Do not use to go cups as a pitcher to refill with.- Once the refill glass is delivered to the table, REMOVE the empty glass, being mindful if they are using a straw.
- Beverage Requirement- As you all have now seen, in order for you to cash out your tables, you have to have a NA Beverage rung in for each guest. This will help remind us to ring in those lattes, coffees, juices etc on busy shifts when we might forget the drink.
- Shift Swaps must be done through Sling and have manager's approval.
- 86'd items are to be done by the MOD ONLY. If we are out of something, let a manager know before saying "We're out"
- ANY Free Drinks, Apps, Desserts, Mocktails etc. are to be decided by the MOD ONLY. If you have a guest you feel like needs an unexpected "freebie" for a guest recovery, let the manager know and they will make that decision.
- A MOD is the ONLY person in the building that will decide if a guest already dining at a table, is asked to move tables for ANY reason. Never ask a guest to move to a different table.
- We have Event cards (Birthday, Anniversary etc). at the host stand to give out to tables celebrating with us. The cards should be pre-signed, and if we run low HOSTS, please let the MOD know to print more. Once they are printed, everyone should make it a habit of checking in at the host stand from time to time and sign all of them.
Every guest celebrating events with us is expected to receive one of our event cards.
Your Favorites
Cocktail Spotlight
then set it ablaze with a touch of intrigue.
That's the Flipside Old Fashioned.
We have some exciting news on an upcoming SPECIAL release of The Flipside Ol' Fashioned with a signature Flipside bourbon. Its aging and will be ready for a reveal very soon. SHHHH!!๐ฏ
Wine SpotlightJ Lohr Cabernet
Pairs well with steak, short ribs, burgers.
Palate - big, juicy red fruit with softly textured tannins.
Nose - ripe fruit of black cherry and currant accented by notes of toasted pastries, hazelnut, and vanilla.
We need to put some focus on driving bottled wine sales.
Try selling a bottle of wine to guests looking to order carafes; or if more than one person is drinking the same wine at the table, offer the bottle as the best, most cost efficient way to enjoy our wine selection. The Month of February we only sold 11 bottles of wine (excluding the splits and 1/2 bottles those don't count)3 Bottles of Red
6 Bottles of White
2 Bottles of Rose
Let's try to set a personal goal of selling at least one bottle of wine a week. I would like the restaurant to double our bottled wine sales this month. That's an easy goal.
12 Bottles of White
4 Bottles of Rose
Or any combination of this!
Just sell em a bottle!
Service Spotlight
A few housekeeping notes: At night, when closing out the soda fountain machine, please do not set the quart container of soda tops/caps on top of the machine. The kitchen guys keep bumping it off and spilling them behind the machine at close. Please just clean the drain and grate and set the container of caps on it.
There is a quiz on Sling, I expect every front of house employee to click the link and take this quiz.
Servers and Bartenders - March is Alcohol Awareness month -
The Flipside Responsible Alcohol Sales and Service Training Videos will be available for you this month to watch (at work) and answer the questions. Every server and bartender is required to take this certification to continue responsibly serving alcohol to our guests.
⭐⭐⭐⭐⭐ - The Flipside Cafรฉ was a great time!
"The food and service was great. Jaz, my server was very friendly and knowledgeable, always right there when I needed anything and even sold me on a delicious dessert! 5 stars! Will return!" - Example 5 star review
Get a 5 -Star Review = Get a FREE Meal!
LETS HAVE A GREAT MONTH!
SELL THE WINES
MAKE THE PAPER!!
Special Valentine's Day Chef Selections:
Crown Royal, Amaro, Cherry Juice, Lemon Juice, Egg White
Strawberry Puree, Grapefruit, Lemon Juice, Sprite
$6
HOSTS - Or anyone making a reservation for Valentine's Day.
Please make sure we are taking down all the information needed. Including the Name - 1st and Last Name, Time-, How Many guests in the party-, and a phone number for us to contact them to confirm the reservation. Please include your initials beside the reservation in case we have any questions or need help reading the handwriting. (Please do your best to make it legible)
WHAT IS BURRATA CHEESE? - Burrata is a soft, fresh Italian cheese with a mozzarella shell and a creamy, spreadable interior. It originated in the Puglia region of southern Italy and is a key ingredient in many Italian dishes.
Garnished with 2 Amaro Cherries
Larceny Bourbon, Chocolate Bitter, Maple Syrup and cold coffee.
Float some heavy cream on the top.
This is a nice, smooth dessert style drink to sell to your guests when you bring out that dessert menu!
WINE SPOTLIGHT
This week we are looking closer at our Pinot Grigio: Santa Marina:
Nose: Slight nuances of pear, citrus, with hints of orange blossom notes.
Palate- Medium bodied wine with a soft palate followed by a crisp, dry finish.
Pairings- Trout, Salmon or Harvest Land Chicken
He started out growing crops in Zimella, a little village in the countryside between the towns of Verona and Vicenza. After his death, Giovanni’s business was passed on to his four sons: Giuliano, Augusto, Floriano, and Giorgio. A few years later, in 1986, the Pizzolo family acquired a winery located in Calmasino di Bardolino and started Enoitalia. Thus began a new exciting adventure for the Pizzolo family. Enoitalia has since become one of the most respected cellars in Italy, revered for its quality, and its ability to play the role of a creative protagonist in the international panorama of wine.
Service Spotlight
- Feel the good vibes and radiate them with your peers!! We're a big team here!
- Truffle Fries - If a guest upgrades their side item to truffle fries and they would like a ramekin of pepper gravy to go with it, a .50 cent gravy charge needs to be added to their bill. The App size version of the Truffle Fries will automatically come with the gravy. Please make sure you inform the guest if they ask for gravy on their side of truffle fries.
- Black Bev naps for table service.
- White Bev naps for plate liners/BOH
- New Bar Juice mixers/fruit garnish setup
- Coffee Pots - Please do not set our coffee pots into the dish pit piled on other dirty dishes. They are getting chipped and cracked getting mixed into the heap. Please rinse them out, rack them yourself and run them through. We need every coffee pot we have! :)
- THERE IS NO OPEN FOOD. If you can not find a menu item a guest is requesting during a time when it is not offered, there is a logical reason behind that. That is not to say we can't make it for them, but please check with the MOD first. If there is an item that is not sold during dinner but we are still able to make for the guest, we will "hide" these menu items from Online and Doordash view by adding the menu item to our BULK ITEMS menu. That way we are able to track the food being sold for inventory purposes. This is non-negotiable.
- STUDY YOUR MENUS - Know What You're Selling -Confidence makes $$
As a reminder, any large party reservations must be approved through management prior to the reservation being made.
This month we will also be pushing more Wine knowledge to you all. Quizzes on our wine menu and pairings will be coming. Please, know our wine menu back and forth, top to bottom.
This was a lot of information so please bookmark this page and come back to it as a referesher when needed. If something newsworthy comes up, we will post it here and let you all know via Sling.
As always, the management team is here for you. We will gladly help you devise ways to generate more revenue, explain a menu item ingredient, a beer or wine, or ways to use tantalizing words to sell delicious food to your guests. Have a Happy Valentine's Day and an awesome month. It's the shortest one this year, so MAKE THE MOST OF IT!
January 9 - 19, 2025
As the voice of the restaurant industry, the South Carolina Restaurant and Lodging Association is dedicated to promoting our world-class culinary and beverage community right here in South Carolina. Established in 2010 by the SCRLA, Restaurant Week South Carolina is an 11-day celebration of our state’s vibrant culinary scene. Restaurant Week gives local, regional, and national food lovers the opportunity to enjoy amazing values during brunch, lunch and/or dinner at a number of participating restaurants.
BOTH Flipsides and Salmeri's will feature the usual 3 course dinner (3/38) during this promotion if guests come in asking about Restaurant Week. This is a state-wide event so there is a possibility of some 1st timers dining with us. Let's make a lasting impression for them to return.
MENU SPOTLIGHT
This week
Grilled Chicken, Spinach, and Apple Salad - Great for a delicious, light lunch for guests attempting a healthy start to the new year! Dried fruit and shaved veggies atop a bed of crisp spinach tossed in a cider vinaigrette, tart granny smith green apples, crunchy granola and red dragon cheddar round out the salad - topped with grilled chicken at lunch or without protein at dinner.
This week
What is red dragon cheddar? - An English cheddar blended with mustard and traditional ale (beer) and finished in a distinctive red wax. It has a bite like mustard and not a spice like hot peppers.
Fort Mill Cuban - premade -no modifications can be made this sandwich. Served on a warm telera roll, our slow roasted mojo pork is paired with juicy ham and swiss cheese on a bed of pickles with lust monk aioli. A great side item with this sandwich could be our kettle chips or fruit for a nice, balanced meal.
Springer Mountain Chicken 'n' Dumplins - Great for these bitterly cold nights, our version of this classic southern dish is made with Springer Mountain(the farm in GA) Chicken, our roasted root vegetables in mushroom veloutรฉ (sauce) and gnocchi. For a nice crunch, we garnish the dish with rosemary cracker crumbles.
Cocktail Spotlights this week
Stubborn Sleeping Giant - Sleeping Giant spiced rum, apple compote, fresh lime juice, apple cider and ginger beer.
"Its like a warm hug in a snow storm"Sleeping Giant is York County's FIRST LEGAL distillery since the Prohibition.
SPICED CRANBERRY HOT TODDYRedemption Bourbon, triple sec, spiced cranberry maple syrup
This drink is served HOT and is a great way to warm up your guests this winter. This can be served in a NON ALCOHOLIC version using an early grey tea bag, the cranberry maple mix and the honey pearls.
Citrus Berry Fizz
Strawberry Basil syrup, fresh lemon juice, cream of coconut, and Vinada Amazing Arien Gold
"Its like a warm hug in a snow storm"
This drink is served HOT and is a great way to warm up your guests this winter. This can be served in a NON ALCOHOLIC version using an early grey tea bag, the cranberry maple mix and the honey pearls.
Strawberry Basil syrup, fresh lemon juice, cream of coconut, and Vinada Amazing Arien Gold






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